2005 May newsletter

I am pleased to announce that we have retained Pulaski Arita Olsson, Inc. (PAO), a local Architectural firm to Assess, Document, Organize and Manage the Exterior Renewal and Maintenance Program for our Garden Homes Maintenance Association.

After an extensive search by our Maintenance Committee, PAO was selected and proposed to our Board of Directors at the March 22, 2005 Board of Directors monthly meeting. The Board accepted this recommendation and contracted with PAO to start Phase 1, the Assessment and Prioritization Phase immediately. This phase will include a review of existing documents and reports, field investigations and general site surveys, discussions with the Board regarding findings and conclusions, preparation of a Phase I report "Scope of Work Matrix", and "Statement of Probable Cost" for consideration by the Board.

The conclusions of PAO’s Phase 1 evaluation of the condition of the homes in our Association will be represented to ALL HOMEOWNER’S at a TOWN HALL MEETING expected to be held in the June/July timeframe. Please watch for notification of this "MUST ATTEND" event. PAO will present the current condition of our buildings and make recommendations for renewal of the structures. This first Town Hall Meeting will be followed by a second Town Hall Meeting where we will vote on a course of action.

While the above subject dominated this board meeting, we also had a number of homeowners present to discuss parking problems. A new parking committee, chaired by Jan Newman, was asked to bring a plan to the board for consideration on how to manage our parking issues. Our Communications Committee co-chairpersons Lea Peterson and Sharon Roadman were present to discuss communications issues. We also heard reports from our Budget and Landscape committees. Please see our website at www.turtlerockglen.com for detailed reports.

I again thank all of you who are providing your time in the service of our community. We have a lot of active projects and we are making good headway on multiple fronts.

This is only accomplished by efforts of many individuals and the Board of Directors thanks each of you for your part in making our community a better place to live.

· PAO is comprised of Architects, Construction Managers, Building Science Professionals, and Licensed Contractors.

· PAO specializes in investigations, engineering, and construction management of community association reconstruction projects.

· PAO was established in 1964 and specializes in associations like ours. They are based in Newport Beach.

· PAO was retained by the Board of Directors to evaluate the current conditions of Garden Homes Maintenance Association and to advise on the best methods for completing required repairs and reconstruction.

Our Association maintains property damage insurance for the structural portions of the residential buildings, but not for the interiors of our homes. The Association’s insurance policy does not cover the residents’ personal property, the floor or wall coverings within the units including paint, wallpaper, vinyl, tile, carpet, wood floors, etc., or relocation expenses if there is a need to move out while repairs are made to the buildings.

The Board recommends that all owners and tenants consider purchasing their own insurance policies for items not covered by the Association’s Insurance Policy.

The best way to have a great neighborhood is to be a great neighbor. The best way to be a great neighbor is to volunteer a few hours of your time each month to your favorite committee. We have active projects being worked on by our Architectural, Budgets, Communications, Landscape, Maintenance, Parking and Welcome Committees. These committees assist the Board of Directors in the running and management of our neighborhood. Be a great neighbor and participate. Check out our Website at www.turtlerockglen.com to see recent activity by our committees and contact the committee chairperson should you be interested in participating.

Some of you may have noticed that when you call in a maintenance request to our management company, Optimum Property Management, you may be referred to an extension other than the one you are used to. This is because Optimum Customer Care Department has expanded! In order to fit our growing needs, Optimum Optimum Property Management has expanded their Customer Care Department to include an additional Maintenance Coordinator. The Customer Care Coordinator for your community is Laura Alvarez, at extension 245 or you may contact your coordinator by email: lalvarez@optimumpm.com.

At Optimum, we understand that time is of the essence when you report a maintenance issue; however, there are certain procedures we MUST follow. When we receive a call or email from an owner reporting a maintenance issue we must first verify if the item is the Association’s responsibility or the Homeowner’s responsibility in accordance with the Association’s governing documents. Once responsibility is determined we will contact the homeowner and either advise him/her that the issue is "homeowner responsibility" and they are to proceed with the repair at their own expense OR we will acknowledge the issue and obtain all the necessary information for preparation of a work request. Once the request is prepared, we will then send a blue postcard to the owner advising them that the work has been issued. The card will note the work number so that the homeowner may refer to it when making any inquiries. Please have patience and understand that the interest of the community is at the top of our list!

GARDEN HOMES MAINTENANCE ASSOCIATION

BOARD OF DIRECTORS

David Wise President

Ray Clark Vice President

Don Siriani Secretary

Larry Rutherford Treasurer

Eileen Morris Member at Large

Standing Committees:

Architectural Don Siriani

Budget Liz Rutherford, Chair

Communications Sharon Roadman,

Lea Peterson, Co-Chairs

Landscape Dave Wise, Chair

Maintenance John Gustafson

Parking Jan Newman

The Board of Directors meets every month on the 4th Tuesday at 7:00 p.m. at the Turtle Rock Community Center. Homeowners are welcome and encouraged to attend the general session. The homeowner forum portion, which is when the homeowner may address the board with questions or concerns, is held right at the start of the meeting at 7:00, so be prompt if you wish to speak.

If you are unable to attend a board meeting, you may also submit your requests or concerns in writing to the Board of Directors, c/o Optimum Property Management. Your written request will be included with the Directors Report and reviewed by the board at their upcoming meeting.

Please note the new street sweeping dates will be on the 1st Tuesday and 3rd Tuesday of each month:

MAINTENANCE DEPARTMENT

GENERAL INFORMATION

MANAGEMENT COMPANY

BOARD MEETINGS

STREET SWEEPING